Logistics Policy
Thank you for choosing Saucony. The following Shipping Policy applies to all consumers purchasing goods through the official Saucony website (the Slovak regional version of www.saucony.com). Please read this policy carefully. By submitting an order, you agree to be bound by the terms of this Shipping Policy.
## I. Scope of Application
1.1 This Shipping Policy applies to delivery services for goods sold on the official Saucony Slovakia website.
1.2 Goods ordered through this website will be delivered **only to valid delivery addresses within Slovakia**. We currently do not offer delivery services to addresses outside of Slovakia.
1.3 This policy does not apply to Saucony products purchased through other retailers or third-party platforms. For items purchased through other channels, please refer to the shipping policies of those respective channels.
1.4 In this policy, "business days" refers to Monday through Friday (excluding public holidays in Slovakia).
## II. Shipping Options and Timeframes
2.3 Order Processing Time
Orders are typically processed and shipped within **1 to 2 business days**. During peak promotional periods or around holidays, processing times may be extended.
2.4 Order Cut-off Time
To ensure smooth delivery, please submit your order before **12:00 PM (noon)** on a business day. Orders submitted after 12:00 PM will begin processing on the next business day.
### 2.5 Explanations for Special Delivery Circumstances
| Circumstance | Explanation |
| :--- | :--- |
| **Split Shipments** | If the items in your order need to be shipped in multiple packages, you will receive separate shipping confirmation emails; each package constitutes a separate and independent purchase contract. |
| **Delayed Delivery Resolution** | If your order fails to arrive within the estimated timeframe, please first use your tracking number to check the delivery status. If you still have not received your items after a reasonable period beyond the estimated timeframe, please contact us using the contact details listed in Section XIV, and we will investigate and resolve the issue for you. |
## III. Shipping Policy
### 3.1 Shipping Rates
- **Standard Shipping:** Free shipping applies to single orders totaling **€100** or more; for orders under €100, the standard shipping fee is **€8.00**.
- **Express Shipping:** A flat rate of **€20.00** applies, with no free shipping threshold.
### 3.2 Free Shipping Promotions
Saucony may adjust the free shipping threshold or introduce limited-time free shipping promotions during specific promotional periods. The specific terms displayed on the checkout page shall prevail. Free shipping offers apply only to the Standard Shipping method and do not apply to Express Shipping.
### 3.3 Customs Duties and Taxes
All order prices include the applicable Value Added Tax (VAT) for Slovakia. As this website sells exclusively to consumers in Slovakia and ships only within Slovakia, you are not required to pay any additional import duties.
## IV. Order Processing and Shipment
### 4.1 Order Processing Flow
1. After you submit your order and complete payment, you will receive an Order Confirmation email.
2. Once your order has been reviewed and confirmed, it will be picked and packed within 1 to 2 business days.
3. After the items have been handed over to the carrier, you will receive a Shipment Confirmation email containing your tracking number.
### 4.2 Order Modifications and Cancellations
To ensure your order is processed as quickly as possible, Saucony strives to ship items with the utmost speed. Once an order has been submitted, it **generally cannot be modified or cancelled**. If you require assistance, please contact our Customer Service team via email as soon as possible.
### 4.3 Out-of-Stock Items
If an item you ordered is out of stock, we will notify you as soon as possible and offer the following options based on your preference: (a) Cancel the order for the specific item and issue a refund; or (b) Wait for the item to become available and proceed with shipment once it arrives.
### 4.4 Pre-order Items
The estimated shipping date for pre-order products is indicated on the respective product page. Pre-orders are processed and shipped in the order in which payment is received. Please note that the estimated shipping date is subject to change due to production or shipping schedules. If your order contains both in-stock items and pre-order items, the entire order will be shipped together once the pre-order items have arrived (unless you have selected the split shipment option).
## V. Package Tracking
### 5.1 Obtaining Your Tracking Number
Once your order has shipped, you will receive a shipping confirmation email containing the name of the carrier and your tracking number. We recommend saving this email for future reference.
### 5.2 Tracking Methods
You can track the delivery status of your order using the following methods:
- **Carrier's Official Website:** Visit the official website of the carrier listed in your shipping confirmation email and enter your tracking number to check the status.
- **Saucony Account:** Log in to your Saucony account, navigate to the "My Orders" page, and view your order status.
- **Third-Party Tracking Platforms:** Use third-party tracking platforms, such as AfterShip, to check the latest location of your package using your tracking number.
### 5.3 Tracking Information Updates
Please note that it typically takes **24 hours** for tracking information to be updated within the carrier's system. If no tracking information appears 48 hours after shipment, please contact our Customer Service team.
## VI. Receipt and Inspection
### 6.1 Inspection Upon Receipt
To protect your interests, we recommend that you inspect the exterior packaging of your package in person immediately upon receipt:
- **Exterior Packaging Intact:** You may sign for the package as usual.
- **Exterior Packaging Shows Obvious Damage, Crushing, or Water Stains:** We recommend that you refuse to accept the package on the spot and immediately contact our Customer Service team via email. Please also take photos of the exterior packaging to serve as evidence.
- **Incorrect Package Count or Missing Items:** Please count the packages in person; if there are any discrepancies, please contact the carrier immediately and simultaneously notify our Customer Service team.
### 6.2 Acceptance by Proxy
If you authorize another person to sign for the package on your behalf, it shall be deemed that you have personally completed the inspection and acceptance of the package. ## 7. Handling of Undeliverable Shipments
### 7.1 Multiple Failed Delivery Attempts
If the carrier is unable to complete delivery due to any of the following reasons (including, but not limited to: no one available to sign for the package, incorrect address, inability to contact the recipient, etc.):
- The carrier will typically attempt delivery **up to 3 times**, or hold the package at a designated service point for a specific period for you to pick up;
- If delivery remains unsuccessful, the package will be returned to the European return processing warehouse designated by Saucony.
### 7.2 Incorrect Address Information
If delivery fails or the package is lost due to inaccurate or incomplete shipping address information provided by you, you shall bear the costs of any subsequent re-delivery attempts. We recommend that you carefully verify your shipping address details (including street name, house/apartment number, postal code, recipient name, and phone number) before submitting your order.
### 7.3 Handling of Returned Packages
Once the package has been returned to our warehouse, we will automatically process a refund for you via your original payment method. If you still wish to purchase the item, you will need to place a new order. The shipping fees paid for the original order are non-refundable.
## 8. Returns and Exchanges
### 8.1 Return Eligibility
You have the right to return items within **30 days** of the date you receive them. Returned items must be in an **unworn condition**, free from damage, stains, or odors, and must retain all original packaging (including the shoe box), tags, and accessories.
### 8.2 Return Process
- Submit a return request via the Saucony Returns Portal;
- Enter your Order Number and the postal code associated with your billing address;
- Select the items you wish to return and specify the reason for the return;
- Pack the items securely (place the shoe box inside an outer shipping box);
- **Use the UPS return label included with your order**, or drop off the package at a designated service point of the return carrier;
- Retain your proof of shipment (receipt).
### 8.3 Return Fees
Saucony offers **free returns** for consumers in Slovakia (via designated partner carriers). If you choose not to use the free return label provided by Saucony, you shall bear any additional costs incurred. ### 8.4 Return Warehouse Address
Return packages will be shipped to Saucony’s European return processing warehouse located in the **Netherlands**.
### 8.5 Return Processing Time
Once your return package arrives at the warehouse in the Netherlands, it typically takes **up to 14 business days** to complete the inspection and refund processing.
### 8.6 Exchanges
If you wish to exchange an item for a different size or color, you may select the "Exchange" option. However, due to the dynamic nature of inventory levels, we recommend returning your original item for a refund and placing a new order for your desired style and size to ensure a successful exchange.
## 9. Delivery Issues and Troubleshooting
### 9.1 Delivery Delays
If your order experiences a delivery delay, we recommend first checking the delivery status using your tracking number. Common causes for delays include:
- Adverse weather conditions (e.g., heavy rain, heavy snow, etc.);
- Peak operational periods for the carrier (e.g., around holidays);
- Incorrect address information or incomplete recipient details;
- Customs inspections (where applicable).
If the delay extends beyond a reasonable timeframe relative to the estimated delivery window, please contact us via email, and we will assist you in investigating the issue.
### 9.2 Lost Packages
If the tracking information indicates that your package has been "Delivered," but you have not received it, please follow these steps:
1. Check the vicinity of your residence (e.g., front desk/reception, mailbox, with neighbors, property management office, etc.);
2. Contact the carrier to verify their delivery records;
3. If the package remains unlocated, please contact our Customer Service team via email within **7 days**; we will then initiate a lost package investigation.
### 9.3 Damaged or Missing Items
If the items you receive are damaged during transit, or if there are discrepancies regarding the quantity or style of the items, please contact our Customer Service team via email within **7 days** of receipt. Please provide the following information:
- Your Order Number;
- Photos of the item(s) (including the outer packaging, a full view of the item, and close-ups of the damaged area);
- A detailed description of the issue.
We will process an exchange or refund for you as soon as possible. ## X. Force Majeure
Saucony shall not be held liable for any delivery delays or failure to fulfill obligations caused by any circumstances beyond Saucony’s reasonable control (including, but not limited to, natural disasters, acts of war, terrorism, epidemics, government actions, strikes, carrier insolvency, etc.).
## XI. Policy Changes
Saucony reserves the right to modify this Logistics Policy at any time. The revised policy will be published on this website and will indicate the latest update date. We recommend that you review the latest version prior to placing each order. For orders that have already been submitted, the version of the Logistics Policy in effect at the time of submission shall apply.
## XII. Right to Correct Information
This website may contain typographical errors, inaccuracies, or omissions regarding shipping rates, delivery times, or promotional offers. Saucony reserves the right to correct any errors, inaccuracies, or omissions at any time without prior notice (including after you have submitted an order). We sincerely apologize for any inconvenience this may cause you.
## XIII. Governing Law
This Logistics Policy shall be governed by and construed in accordance with the laws of Slovakia, specifically including Act No. 40/1964 Coll. (the Civil Code), Act No. 102/2014 Coll., and Act No. 108/2024 Coll. (the Consumer Protection Act), as well as other relevant regulations.
## XIV. Contact Us
If you have any questions regarding this Logistics Policy or your order, or if you require assistance with delivery-related issues, please contact us via the following methods:
- **Email:** customerservice.europe@saucony.com
- **Customer Service Hotline:** Please visit the official Saucony Europe website to obtain the local customer service telephone number.
- **Contact Address (European Headquarters):** Wolverine Europe Retail Limited, King’s Place, 90 York Way, London N1 9AG, United Kingdom
Our customer service team is dedicated to assisting you.
*This Logistics Policy was last updated in May 2026. We recommend that you review the latest version prior to each use of this website.*